| Introduction & Overview: |
A high level view of projects. A discussion on why so many projects fail. |
| Project life cycle: |
An overview of typical IT project life-cycles, and the major tasks and roles. A look at the key players, internal and external. |
| What does the Project Manager do all day? |
A high level view of the PM's roles and responsibilities, and how the team can support these. An approach to personal time management |
| Understanding project plans: |
An examination of a typical project plan, to understand roles and dependencies between tasks and team, and the importance of working to a plan. |
| Tracking progress: |
Using the project plan examines ways of tracking progress and how the team provide the means to enable the PM to monitor the project. |
| Requirements and change control: |
An appreciation of the importance of having a clear set of requirements and of sticking to these. An understanding of change control, and what goes wrong when it is not used. |
| Importance of quality: |
What happens when quality controls are not in place. A review of the ideal quality plan and why it is relevant to the team. |
| Communication skills: |
Looks at improving communication skills (written, verbal and body language) and specifically how to improve communication with clients and senior management. |
| Commercial Awareness: |
Understanding of the importance of the client relationship, how to answer phones and behave professionally. |
